Governance & Ethics
Governance is the foundation of Botshelo’s credibility. This pillar covers compliance, operational safety, safe operations, PPE quality, ethical sourcing, risk management, and data integrity.
Commitment
Ensure all PPE meets required standards and on-site operations are safe and compliant
Metrics
100% of PPE SABS/EN certified
- LTIFR / Total Recordable Incident Rate
- Source of PPE (certified suppliers)
- Safety files maintained
- PPE product lists maintained
- SLA compliance
Guiding Policy (Governance and Compliance Policy
Compliance Management
Commitment
Maintain integrity, honesty, and accountability
Metrics
- Code of Conduct violations (target: zero)
- Whistleblower cases resolved
- Ethics training participation
- Supplier ethics audits
Guiding Policy (Governance and Compliance Policy
Code of Ethics & Anti-Bribery
Commitment
Publish ESG and sustainability disclosures
Metrics
- Annual ESG report/summary completion
- Stakeholder engagement frequency
- ESG compliance officer oversight
- Board ESG oversight sessions
- Public ESG website updates
Guiding Policy (Governance and Compliance Policy
Transparency & Reporting
Commitment
Embed ESG risk in enterprise risk management
Metrics
- ESG risks identified and mitigated
- Incident escalation timeliness
- Corrective actions closed
- External audit alignment
Guiding Policy (Governance and Compliance Policy
Risk Management
Commitment
Protect sensitive client and company data
Metrics
- Security breaches (target: zero)
- System backup compliance
- Employee data training
- Cyber risk assessments
- Incident response time
Guiding Policy (Governance and Compliance Policy
Data Security & Confidentiality
Commitment
Share ESG performance metrics with clients
Metrics
- Quarterly ESG performance reports provided to clients
- Compliance with SLA ESG metrics
Guiding Policy (Governance and Compliance Policy
Transparency & Reporting
Commitment
Use VMI Symphony for real-time tracking, accountability, and compliance
Metrics
- 100% PPE tracked via VMI Symphony
- Accuracy of PPE - 100% PPE tracked via VMI Symphony
- Accuracy of PPE stock records
- SLA adherence for PPE delivery
- Reduction in stock-outs/expired PPE
- Real-time reporting compliance
Guiding Policy (Governance and Compliance Policy
Operational Excellence